State Farm® Insurance Agent Iris Kuwaye
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Johnny Nguyen
June 27, 2025
5
out of
5
rating by Johnny Nguyen
"It’s my first time buy home insurance in Hilo and Liko is a great representative gave me a fast and accurate and really quick quote very reasonable price for my home insurance, great guy and first time buying home insurance with State Farm . Thank you"
We responded:
"Mahalo for your review! We’re glad Liko was able to help you get a quick and affordable home insurance quote for your first time with State Farm. We appreciate your trust and are here if you ever need anything else. Mahalo!"
Tiea
May 30, 2025
5
out of
5
rating by Tiea
"Luann helped me add a new vehicle to my insurance plan. She was quick, friendly, and so easy to talk to. She streamlined everything for me to make it such a hassle free process, even my loan officer was impressed. Exactly what I needed when I needed it!"
We responded:
"Mahalo for your wonderful review! We're thrilled to hear that Luann provided you with such excellent service in adding your new vehicle to your auto insurance plan. Our team in Hilo on the Big Island is dedicated to making the insurance process hassle-free and efficient for our customers. If you ever need further assistance with your auto insurance or have any questions, don’t hesitate to reach out. We appreciate your trust in us!"
Bernadette Nipales
May 15, 2025
5
out of
5
rating by Bernadette Nipales
"Michelle was beyond sincerely patient to attend to my questions, emails and calls. I couldn’t be more impressed with her friendly yet professional approach to address my concerns. She made the entire process smooth and relieving as I was dealing with some issues with my previous insurance. Thank you for the stress-free experience."
We responded:
"Thank you so much Bernadette for your wonderful review! We're thrilled to hear that Michelle was able to provide you with such exceptional service. We appreciate your kind words and are glad we could help you during this time. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!"
Ellen Okimoto
May 1, 2025
5
out of
5
rating by Ellen Okimoto
"Frances is very knowledgeable and professional in explaining all the different coverages which oftentimes is difficult to understand. She is very personable and easy to work with. The office staff is always welcoming too!"
We responded:
"Mahalo for your kind words! We're thrilled to hear that Frances was able to provide you with clear explanations of the coverages and that you found her personable and easy to work with. We pride ourselves on our welcoming office environment, and it's wonderful to know that you felt that during your visit. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to seeing you again!"
V!K
April 29, 2025
5
out of
5
rating by V!K
"Iris Kuwaye - State Farm Insurance, Hilo Hawaii, Agent Luann Matsuno is awsum! has been the person to go to for all my insurance needs. Helping get my kids insurance on their cars. After buying an '83 Chevy 4x4, walking into the Hilo, Stat Farm 0ffice without an appointment, Luann hooked me up, unlike the County DMV, who gives me the run around. Agent Luann Matsuno, knows her stuff, is fun to talk too, and can navigate all your insurance questions& needs.👍"
We responded:
"Mahalo for your review! We're so glad to hear that Luann was able to assist you with your insurance needs and make the process enjoyable. We appreciate your kind words and look forward to helping you again in the future! "
Chris Alameda
April 19, 2025
5
out of
5
rating by Chris Alameda
"Michelle was very kind and knowledgeable. She helped me understand Different rates And what was best suited for me. Everything went smoothly, Thank you very much. Great team overall!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Michelle was able to assist you effectively and help you find the best options. Our team strives to provide excellent service, and it's wonderful to know that your experience was smooth and positive. We appreciate your feedback and look forward to serving you again in the future!"
kim bondy
April 12, 2025
5
out of
5
rating by kim bondy
"Frances called to review my policies with me, home and vehicle insurance. She was knowledgeable and friendly. I did not realize that we were underinsured with the upgrades we made to our house. I feel better knowing that I have proper coverage! She is also trying to get more of a discount for work done. She has been phenomenal and appreciate all that she and the staff at Iris Kuwaye's office has done! Mahalo nui, and I highly recommend them."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Frances provided you with such knowledgeable and friendly service. It's great to know that she was able to help you identify the right coverage for your home and vehicle. We truly appreciate your kind words about our team at Iris Kuwaye's office, and we're always here to assist you with your insurance needs. Mahalo for your recommendation, and we look forward to continuing to serve you!"
aaron-jon brown
March 27, 2025
5
out of
5
rating by aaron-jon brown
"Michelle gave my wife and I a great quote that is very affordable and a peace of mind knowing that our house, autos and life insurance are there for us for whatever life throws at us."
We responded:
"Mahalo Aaron for your kind words! We're thrilled to hear that Michelle was able to help you with your insurance needs. It's our goal to ensure our customers feel secure in their coverage. If you have any questions or need further assistance, please don't hesitate to reach out. We're here for you!"
Bre K
February 20, 2025
5
out of
5
rating by Bre K
"Luann is easy to talk to! She's so pleasant, knowledgeable and funny. I feel comfortable asking her any question I feel might be silly and she always validates me. Thanks Lu! I appreciate you!"
We responded:
"Hi Brenda, thank you for your lovely review! We're so glad to hear that Luann made you feel comfortable and valued. Your feedback means a lot to us! Looking forward to seeing you again."
Jeffrey Inouye
February 5, 2025
5
out of
5
rating by Jeffrey Inouye
"Luann was very helpful. She made the process of adding insurance very simple and convenient for me."
We responded:
"Jeffrey - Thank you for your feedback on the service you received. Appreciate it!"
Emily Slavey
January 31, 2025
5
out of
5
rating by Emily Slavey
"The staff was really friendly. They must of had deals because cost was cheap. Fully satisfied. Thank you. Wait till I tell my friends"
We responded:
"Thank you Emily!!! Please let my team know how we can help your friends. "
Kolby Santiago
January 24, 2025
5
out of
5
rating by Kolby Santiago
"Iris and her team are awesome! They are quick to respond, super easy to talk to and work with, and provide excellent customer service."
We responded:
"Thank you Kolby!!! its great to work with you!"
Jamil M
January 24, 2025
5
out of
5
rating by Jamil M
"Did a trade in at the dealership and Statefarm was fast to help me get insured and on the road."
We responded:
"Thank you Jamil. "
Andrew Cuningham
January 8, 2025
5
out of
5
rating by Andrew Cuningham
"They took care of me fast! I had just got a vehicle running that had been sitting for about a year, and I had a big day planned to get it safety checked, and registered before driving it all the way from Honoka’a to Kealakekua. Somehow, I managed to forget I needed insurance… One hour after calling my vehicle was fully insured and my day was not a total loss. That was huge. Especially since I’m slammed busy, and my wife (who was my ride to pick up the car) is about to have a baby and shouldn’t be taking long car trips. Thanks for coming through!"
We responded:
"Andrew... Thanks for review and glad my team was able to take care of your family insurance needs. "
Shannon Dorsey
November 22, 2024
5
out of
5
rating by Shannon Dorsey
"Shout out to the two kind souls who helped me out with a claim that I had to send off!! As I hobbled around on crutches."
We responded:
"We hope you feel better soon. Please reach out to our office if you need additional assistance. "
Yvonne Long
November 20, 2024
5
out of
5
rating by Yvonne Long
"Michelle was very friendly and explained charges thoroughly. I am confident State Farm will provide excellent service at a competitive rate"
We responded:
"Thanks Yvonne. Great to hear Michelle was able to help and explain changes. Contact our office anytime if you need additional help. "
Ed Dela Cruz
November 15, 2024
5
out of
5
rating by Ed Dela Cruz
"Luann Matsuno is a Rockstar!! Very fast and efficient with getting a quote and binder. Make sure to ask for Luann!"
We responded:
"Thank you Ed!!! I am glad that Luann was able to provide outstanding service. Mahalo for your business!"
Allison Richardson
September 19, 2024
5
out of
5
rating by Allison Richardson
"Iris and her team are awesome to work with! I feel like they really care about me and my insurance needs."
We responded:
"Mahalo for your kind words and positive feedback Allison! We truly appreciate your trust in us and are happy to hear that you feel well-cared for by our team. Your satisfaction is our top priority, and we are always here to assist you with your insurance needs. We look forward to seeing you next time!"
Suzanne MacAdam
August 30, 2024
5
out of
5
rating by Suzanne MacAdam
"We have had Iris Kuwaye as our state farm agent since 2005. We love everyone in the office, and they always always go above and beyond to make sure we have the coverages we need and make changes when necessary. We have State Farm for home and vehicles. Always highly recommend to everyone. You can set up auto pay. You get discounts for multiple policies. They will help you contact corporate also if you need assistance with your claim. ( The office even has coffee for you if you need it. I tried it once, and it was pretty good. )"
We responded:
"Aloha Suzanne, mahalo for your feedback. Hope all is well with you and your ohana! "
Travis
August 29, 2024
5
out of
5
rating by Travis
"The fact that I didn’t have an appointment and she got me in right away. She took the time to help me understand everything, and I really appreciate the help, it’s hard to find genuine people these days. Thank you ."
We responded:
"Aloha Travis, we're glad that our team was able to help you with your insurance needs! Mahalo for the feedback!"
Pearl
August 27, 2024
5
out of
5
rating by Pearl
"Michelle was very helpful and knowledgeable!"
We responded:
"Hi Pearl - thank you for your feedback, i am glad Michelle was able to assist you with your insurance needs. Mahalo !"
Barbara Billingsley
August 6, 2024
5
out of
5
rating by Barbara Billingsley
"They are the best! They keep in touch to discuss my homeowners coverage making sure I get the best coverage to suit my needs"
We responded:
"Thank you, Barbara, for your kind words! It's a pleasure to help you with your coverages. We hope you have a great rest of your week! "
Andrea Rocha
January 16, 2024
5
out of
5
rating by Andrea Rocha
"Michelle was very helpful and kind! Great experience, she walked me through every detail and made sure my plan was right for me. Grateful to have had a smooth transition from Tampa to Hilo. Mahalo!"
We responded:
"Andrea - Thank you for your business and feedback, it is greatly appreciated. I am glad that Michelle was able to assist you with your insurance needs. Mahalo!!"
sam matsuno
December 22, 2023
5
out of
5
rating by sam matsuno
"Great service! Thanks LuAnn 🙏🏼🥰"
We responded:
"Thank you for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our team at Iris Kuwaye's State Farm office. We will make sure to pass on your appreciation to Luann for providing excellent service. Have a great New Year!"
rick rodrigues
December 1, 2023
3
out of
5
rating by rick rodrigues
"Called looking for insurance, this office was closed while two other agents offices were open. Obviously she didn't get my business."
We responded:
"Thank you for your feedback, greatly appreciate it. I am glad you were able to secure your coverage . "