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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

rick rodrigues

December 1, 2023

3  out of  5 rating by rick rodrigues
"Called looking for insurance, this office was closed while two other agents offices were open. Obviously she didn't get my business."

Yvonne Mark Miguel

November 8, 2023

5  out of  5 rating by Yvonne Mark Miguel
"Best place to get your car insurance done. Very talented and professionally staffs. Also thanks a lot to Bernard Cantorna for the unconditional support and help for getting me the best insurance for my cars."

Sheann Belmes

November 7, 2023

5  out of  5 rating by Sheann Belmes
"Ellen, Jourdan, Bernard, and Liko was amazing! They helped me with me questions regarding auto insurance. They were very quick in getting the answers I needed and had explained things to me clearly that had helped me understand."

Lunox Gaming

November 7, 2023

5  out of  5 rating by Lunox Gaming
"Bernard is amazing and then he’s the one who helping me with my claim for my vehicle."

Llewellyn Lee

October 5, 2023

5  out of  5 rating by Llewellyn Lee
"Great customer service!!!"

happymermaid 808

September 14, 2023

5  out of  5 rating by happymermaid 808
"Ellen and Bernard at Iris Kuwayes Statefarm office are absolutely fantastic! So very helpful and amazingly kind to work with. Ellen is so wonderful, she cares about your situation and wants to help as much as she can. Throughout the entire claim process, she always called to make sure things were moving along smoothly for us and checking in with us to see if we needed help of any kind. You won't find better customer service anywhere else thats so thoughtful and friendly. Thankyou so much for all your help today!"

Bryx Lord Yere

September 13, 2023

5  out of  5 rating by Bryx Lord Yere
"Thank you to my friend Bernard catorna for helping me to do my life insurance.that’s why you deserve a five star"

Gem C

September 7, 2023

1  out of  5 rating by Gem C
"This PLACE WENT TO ABSOLUTE TRASH!! AWFUL CUSTOMER SERVICE!!!!! Turn around time ridiculous. Iris train your staff to perform like you. After 17yrs of service I am flabbergasted at how awful this location became."


August 11, 2023

5  out of  5 rating by karyle
"Great service always! Bernard is the perfect person to greet anyone walking in. Keep him ⭐️"

AshEli Caraballo

July 8, 2023

5  out of  5 rating by AshEli Caraballo
"Excellent service! 10/10 recommendations for service and efficiency. Started a/ Bernard to assist getting me the appointment, super pleasant and personable. Enjoyed chatting local style w/ him. Had the insurance app w/ Liko and absolutely knowledgeable and friendly. Super quick and knew what should be done and am so pleased with this office."

Ann Paulino

July 6, 2023

5  out of  5 rating by Ann Paulino
"We really appreciate the various agents and office personnel who have assisted us here. They are patient and kind and always get our needs met. Our bill was due so we went by hoping they would have a mail slot because it was a Saturday. We don't like sending our payment to their national office as things happen in the mail. They were conducting a fundraising event and were only too happy to receive our payment."

cee hawaii

June 22, 2023

5  out of  5 rating by cee hawaii
"Iris team in Hilo Da Bomb #@Ellen😃🤙🏻"

Rachel McLain

June 15, 2023

5  out of  5 rating by Rachel McLain
"Everybody in the office is so kind and helpful! I was late on payment and rather than just canceling my policy like other companies would do, they reached out for payment. Very appreciative. Every time I call they are so patient and knowledgeable. Special shout out to Ellen for going above and beyond always! Mahalo Nui!"

Kiana Francisco

May 24, 2023

5  out of  5 rating by Kiana Francisco
"Great customer service, friendly and Helpful business. They are always ontime and offer many services. Highly recommend"

Carol Deguchi

May 10, 2023

5  out of  5 rating by Carol Deguchi
"Everyone is courteous and service is always efficient."

John Branco Sr.

May 10, 2023

5  out of  5 rating by John Branco Sr.
"Outstanding customer support! Very easy stress free process highly recommended using Frances with the iris kuwaye State Farm insurance TEAM!!"

julie soong

April 27, 2023

5  out of  5 rating by julie soong
"Luann was amazing! Got back to me super quick and quotes were way better than other insurance agencies! Thanks much!!!"

Joy Nakamura

March 24, 2023

5  out of  5 rating by Joy Nakamura
"In search for Auto Insurance - Agent Liko Akui assisted us and got us a very competitive rate and an explained every coverage very well, to provide the best policy possible that fit our budget needs. He was very considerate, professional, and knowledgeable and I recommend him to anyone for any of your insurance needs. Call and ask for Liko Akui!! You won’t regret it!! Thank you for assisting us, We appreciate the help. Mahalo."

Debbie Anne Bush

March 3, 2023

5  out of  5 rating by Debbie Anne Bush
"Good experience with Iris's office. Have been a customer for many years. No problems. Luann is efficient, friendly, and prompt to answer questions. Best rate for my homeowners too! I would recommend!"

Kyla Maureen

February 6, 2023

5  out of  5 rating by Kyla Maureen
"Great customer service! I'm a first time car owner and Ellen was so helpful on the phone and making the process so easy. When I went to Iris Kuwaye, Bernard was great at answering my questions and was so patient with me through the process. I would definitely recommend Iris Kuwaye and their amazing service that they provide to their customers!"

Shane Wilson

January 25, 2023

5  out of  5 rating by Shane Wilson
"Cherry Kuwaye was awesome with getting me insurance..great to work with and very helpful.."

Jody Cootey

January 24, 2023

5  out of  5 rating by Jody Cootey
"I had the pleasure working with Cherry she was very helpful with all my questions and concerns which was alot after being with the same company that i was with for 20plus years. I would recommend calling her for all your insurance needs."

Scott Baker

January 17, 2023

5  out of  5 rating by Scott Baker
"Office staff was very helpful in setting up auto payment for 4 accounts. Also helped me understand the Drive Safe and Save phone app and setting that up. Mahalo"

tanya Wiley

December 27, 2022

5  out of  5 rating by tanya Wiley
"Great customer service! Michelle Miyagi was able to get me insurance for my craft fair events within a day. I called several other agencies in town and they quoted me 3-5 days and with the holidays right around the corner, may take longer! Kudos Michelle and Iris Kuwaye State Farm Insurance!!!"

Jeremy Nakaza-Koizumi

December 20, 2022

5  out of  5 rating by Jeremy Nakaza-Koizumi
"In search for Life Insurance, I was helped by Liko Akui. He was very knowledgeable about the product he was providing. He made me feel comfortable with knowing I made the right choice and gave me a few options to think about. He didn’t rush me to just get a sale, he patiently assisted me in making the right decision while explaining everything I didn’t understand thoroughly. One of the best qualities one could posses in customer service. I would highly recommend Liko Akui for any and all types of insurance!! Thank you and Much Mahalos to Liko Akui!!"