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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allison Richardson

Allison Richardson

September 19, 2024

5  out of  5
rating by Allison Richardson
"Iris and her team are awesome to work with! I feel like they really care about me and my insurance needs."
We responded:
"Mahalo for your kind words and positive feedback Allison! We truly appreciate your trust in us and are happy to hear that you feel well-cared for by our team. Your satisfaction is our top priority, and we are always here to assist you with your insurance needs. We look forward to seeing you next time!"
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Suzanne MacAdam

August 30, 2024

5  out of  5
rating by Suzanne MacAdam
"We have had Iris Kuwaye as our state farm agent since 2005. We love everyone in the office, and they always always go above and beyond to make sure we have the coverages we need and make changes when necessary. We have State Farm for home and vehicles. Always highly recommend to everyone. You can set up auto pay. You get discounts for multiple policies. They will help you contact corporate also if you need assistance with your claim. ( The office even has coffee for you if you need it. I tried it once, and it was pretty good. )"
We responded:
"Aloha Suzanne, mahalo for your feedback. Hope all is well with you and your ohana! "
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Travis

August 29, 2024

5  out of  5
rating by Travis
"The fact that I didn’t have an appointment and she got me in right away. She took the time to help me understand everything, and I really appreciate the help, it’s hard to find genuine people these days. Thank you ."
We responded:
"Aloha Travis, we're glad that our team was able to help you with your insurance needs! Mahalo for the feedback!"
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Pearl

August 27, 2024

5  out of  5
rating by Pearl
"Michelle was very helpful and knowledgeable!"
We responded:
"Hi Pearl - thank you for your feedback, i am glad Michelle was able to assist you with your insurance needs. Mahalo !"
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Barbara Billingsley

August 6, 2024

5  out of  5
rating by Barbara Billingsley
"They are the best! They keep in touch to discuss my homeowners coverage making sure I get the best coverage to suit my needs"
We responded:
"Thank you, Barbara, for your kind words! It's a pleasure to help you with your coverages. We hope you have a great rest of your week! "
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Andrea Rocha

January 16, 2024

5  out of  5
rating by Andrea Rocha
"Michelle was very helpful and kind! Great experience, she walked me through every detail and made sure my plan was right for me. Grateful to have had a smooth transition from Tampa to Hilo. Mahalo!"
We responded:
"Andrea - Thank you for your business and feedback, it is greatly appreciated. I am glad that Michelle was able to assist you with your insurance needs. Mahalo!!"
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sam matsuno

December 22, 2023

5  out of  5
rating by sam matsuno
"Great service! Thanks LuAnn 🙏🏼🥰"
We responded:
"Thank you for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our team at Iris Kuwaye's State Farm office. We will make sure to pass on your appreciation to Luann for providing excellent service. Have a great New Year!"
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rick rodrigues

December 1, 2023

3  out of  5
rating by rick rodrigues
"Called looking for insurance, this office was closed while two other agents offices were open. Obviously she didn't get my business."
We responded:
"Thank you for your feedback, greatly appreciate it. I am glad you were able to secure your coverage . "
Profile photo of Yvonne Mark Miguel

Yvonne Mark Miguel

November 8, 2023

5  out of  5
rating by Yvonne Mark Miguel
"Best place to get your car insurance done. Very talented and professionally staffs. Also thanks a lot to Bernard Cantorna for the unconditional support and help for getting me the best insurance for my cars."
We responded:
"Thank you so much Yvonne, we're happy to hear that we could help you in your insurance protection policy needs! We are here if you have any more questions or concerns. "
Profile photo of Sheann Belmes

Sheann Belmes

November 7, 2023

5  out of  5
rating by Sheann Belmes
"Ellen, Jourdan, Bernard, and Liko was amazing! They helped me with me questions regarding auto insurance. They were very quick in getting the answers I needed and had explained things to me clearly that had helped me understand."
We responded:
"Hey Sheann! Thank you for giving us feedback, we appreciate you. We're happy that we can help you with your auto insurance needs. If you have any questions regarding insurance protection plans let us know, we are here to help!"
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Lunox Gaming

November 7, 2023

5  out of  5
rating by Lunox Gaming
"Bernard is amazing and then he’s the one who helping me with my claim for my vehicle."
We responded:
"Thank you for your feedback! We're glad Bernard could help you with claim for your vehicle!"
Profile photo of Llewellyn Lee

Llewellyn Lee

October 5, 2023

5  out of  5
rating by Llewellyn Lee
"Great customer service!!!"
We responded:
"thanks Llewellyn & Wendy!! appreciate your business "
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happymermaid 808

September 14, 2023

5  out of  5
rating by happymermaid 808
"Ellen and Bernard at Iris Kuwayes Statefarm office are absolutely fantastic! So very helpful and amazingly kind to work with. Ellen is so wonderful, she cares about your situation and wants to help as much as she can. Throughout the entire claim process, she always called to make sure things were moving along smoothly for us and checking in with us to see if we needed help of any kind. You won't find better customer service anywhere else thats so thoughtful and friendly. Thankyou so much for all your help today!"
We responded:
"Thank you for your feedback, it is greatly appreciated. Our goal is to meet your needs in good times and bad. Mahalo!"
Profile photo of Bryx Lord Yere

Bryx Lord Yere

September 13, 2023

5  out of  5
rating by Bryx Lord Yere
"Thank you to my friend Bernard catorna for helping me to do my life insurance.that’s why you deserve a five star"
We responded:
"Thank you for your feedback Bryx Lord! i'm glad Bernard was able to assist you with your insurance needs. Mahalo! "
Profile photo of Gem C

Gem C

September 7, 2023

1  out of  5
rating by Gem C
"This PLACE WENT TO ABSOLUTE TRASH!! AWFUL CUSTOMER SERVICE!!!!! Turn around time ridiculous. Iris train your staff to perform like you. After 17yrs of service I am flabbergasted at how awful this location became."
We responded:
"Thank you for your feedback - sorry we did not meet your needs satisfactorily. Please give me a call to discuss your situation. Thank You! "
Profile photo of karyle

karyle

August 11, 2023

5  out of  5
rating by karyle
"Great service always! Bernard is the perfect person to greet anyone walking in. Keep him ⭐️"
We responded:
"Thank you for your business and feedback Karyle! Greetings with a Smile is always magical :) "
Profile photo of AshEli Caraballo

AshEli Caraballo

July 8, 2023

5  out of  5
rating by AshEli Caraballo
"Excellent service! 10/10 recommendations for service and efficiency. Started a/ Bernard to assist getting me the appointment, super pleasant and personable. Enjoyed chatting local style w/ him. Had the insurance app w/ Liko and absolutely knowledgeable and friendly. Super quick and knew what should be done and am so pleased with this office."
We responded:
"Ashley - Thank you for your business, it is greatly appreciated! I am glad we were able to satisfactorily assist you with your insurance needs. "
Profile photo of Ann Paulino

Ann Paulino

July 6, 2023

5  out of  5
rating by Ann Paulino
"We really appreciate the various agents and office personnel who have assisted us here. They are patient and kind and always get our needs met. Our bill was due so we went by hoping they would have a mail slot because it was a Saturday. We don't like sending our payment to their national office as things happen in the mail. They were conducting a fundraising event and were only too happy to receive our payment."
We responded:
"HI Ann -- thank you for your feedback, it is greatly appreciated. I'm glad we are always here to meet your needs local style!"
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cee hawaii

June 22, 2023

5  out of  5
rating by cee hawaii
"Iris team in Hilo Da Bomb #@Ellen😃🤙🏻"
We responded:
"Thank you - appreciate your feedback!!"
Profile photo of Rachel McLain

Rachel McLain

June 15, 2023

5  out of  5
rating by Rachel McLain
"Everybody in the office is so kind and helpful! I was late on payment and rather than just canceling my policy like other companies would do, they reached out for payment. Very appreciative. Every time I call they are so patient and knowledgeable. Special shout out to Ellen for going above and beyond always! Mahalo Nui!"
We responded:
"Hi Rachel! Thank you for your feedback, it is greatly appreciated. If you ever have anymore questions on your insurance protection plans, let us know! Here to help."
Profile photo of Kiana Francisco

Kiana Francisco

May 24, 2023

5  out of  5
rating by Kiana Francisco
"Great customer service, friendly and Helpful business. They are always ontime and offer many services. Highly recommend"
We responded:
"Thank you Kiana - I appreciate your business and feedback. Mahalo! "
Profile photo of Carol Deguchi

Carol Deguchi

May 10, 2023

5  out of  5
rating by Carol Deguchi
"Everyone is courteous and service is always efficient."
We responded:
"Hi Carol - I am glad we were able to meet your insurance needs and concerns. Thank you and appreciate your business - Mahalo!"
Profile photo of John Branco Sr.

John Branco Sr.

May 10, 2023

5  out of  5
rating by John Branco Sr.
"Outstanding customer support! Very easy stress free process highly recommended using Frances with the iris kuwaye State Farm insurance TEAM!!"
We responded:
"I am glad Frances was able to assist you with your insurance needs and explain the coverages. Thank you for your business, it is greatly appreciated - Mahalo!! "
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julie soong

April 27, 2023

5  out of  5
rating by julie soong
"Luann was amazing! Got back to me super quick and quotes were way better than other insurance agencies! Thanks much!!!"
We responded:
"Thank you Julie - im glad Luann was able to assist you with your insurance needs. Appreciate your business, Mahalo!!"
Profile photo of Joy Nakamura

Joy Nakamura

March 24, 2023

5  out of  5
rating by Joy Nakamura
"In search for Auto Insurance - Agent Liko Akui assisted us and got us a very competitive rate and an explained every coverage very well, to provide the best policy possible that fit our budget needs. He was very considerate, professional, and knowledgeable and I recommend him to anyone for any of your insurance needs. Call and ask for Liko Akui!! You won’t regret it!! Thank you for assisting us, We appreciate the help. Mahalo."
We responded:
"Thank you Joy. I'm glad Liko was able to meet your insurance needs. Mahalo!! Iris "